Refund Policy

• Before pickup — Cancellation is free. Any advance you have paid will be refunded in full to the original payment method, typically within 3–5 business days.
• After pickup — Self-service cancellation is unavailable. Please contact support; if no processing has begun, a full refund is usually still possible. Otherwise, a partial refund may apply for unprocessed items.
• Cancellation by us — If we cancel because of unavailable service or a pricing error, you receive a full refund without deduction.

If we are unable to reach you on the scheduled day after two reasonable attempts, the order may be cancelled. Any advance paid is refunded in full. We may charge a small re-attempt fee if rescheduling is needed because of a no-show; this is shown to you in the app before you confirm a new slot.

Please raise an issue from your order page within 48 hours of delivery. The faster you report, the easier it is to investigate.

• Damaged or lost — If we are at fault, we refund the service charge for the affected item plus a depreciated-value reimbursement (see our Terms of Service for caps). Where possible, we will offer repair or replacement first.
• Wrong item — We arrange a free pickup and re-delivery of the correct item, and credit the service charge for the affected items.
• Late delivery — If we miss the scheduled window by a significant margin without notifying you, we apply a service-credit on your next order.

Refunds are returned to the original payment method. Cash-on-delivery refunds are paid out via bKash to the registered mobile number on your account, unless you ask us to use a different supported method. Online refunds typically reflect in 3–5 business days, depending on your bank or wallet.

For minor service issues, we may offer a service credit instead of a cash refund. Credits are valid for 90 days, apply to a single future order, and cannot be redeemed for cash.

• Pre-existing damage that was visible at pickup and noted by the delivery person.
• Normal wear, color fade on items not labelled colorfast, or loose embellishments.
• Items left in pockets, including cash, jewellery, and electronics.
• Garments with missing or illegible care labels processed in good faith using the most appropriate method.

1. Open the affected order from your account.
2. Use “Report an issue” to describe what happened. Attach photos if you can — they speed up resolution.
3. We will respond within 2 business days with next steps. Most cases are closed within 5 business days.

If you are not satisfied with the outcome, write to support@ironman.local referencing your order number. A senior team member will personally re-examine the case and reply within 5 business days.